Frequently Asked Questions

This Agreement was last modified on 18th february 2016

FAQ

Can your software be used in my local language?

Yes, it can, our products are supported by multi-language installations files, you just need to download the setup for your language.

How Will I receive a download link and product key if I order a product?

We will send you a download link and product key to your Email box after your payment is confirmed.

I placed an order, but I have not received the download link and product key. What should I do?

Usually, we will deliver a download link and product key to your Email box within 5-10 Min after we receive your order, so please check if you left the correct Email address first. And, please check the Spam/Junk folder if you didn’t receive items in time. Rarely we will delay delivery, because sometimes the product is out of stock, and we need several hours to get it in stock from the supplier. You can contact us via email (info@keyxpert.com) or by live chat to ask for your order status.

Can I make payment via Credit Card?

Yes you can, we accept payment via all major credit card providers

FAQ Second

What to do, if the download link you sent expired?

The official standard download link of our software is permanently valid, if it has expired when you use it, please contact us for a new link, and we will also send you a download link on our server

How many machines are one license key for?

Usually, One license for One PC, unless stated otherwise in the product description

I have downloaded and purchased software from you, how many machines can I install with this download. For example, I have three machines.

You just need to download one time and copy the setup so that you can use it on different computers. but one license key can activate one installation. in your mentioned case, for you to activate 3 installations on three machines, you need to purchase three single activation licenses or license with more available devices for the activation.

Is your software compatible with 32Bit and 64Bit versions?

Yes, it is, you can install and activate either 32bit or 64Bit versions of software.

After I make the order, how long do I have to wait to receive the link and the license key?

We ship our orders within 5-10 minutes, if you have not received them by that time please contact us via email or live chat, and we will help you with your order

I have a question about how to use my Microsoft Product, I have gotten a little trouble in installing a Microsoft Product.

If you have questions or some challenges with installing your Microsoft Product, we suggest you mail us or use our live chat each day from 09.00 to 22.00h CEST

I have not yet received my email confirmation /invoice after purchasing my product.

Please be sure you have looked in your inbox and your junk mail folder as a first step for the email confirmation for the account you used. invoice can be found via a link on the confirmation email

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